GeomEngage

Terms of Service

Last updated 16 August 2026

These terms govern your use of Geom Engage, provided by Geom Global Solutions, 17-1-391/S/467, Sai Ashirwad, Champapet, Hyderabad, Telangana, India. By creating an account or using the service you agree to them.

1. The service

Geom Engage is a marketing and customer engagement platform. It lets you manage contacts, send WhatsApp and email campaigns, publish to connected social accounts, collect form submissions and bookings, run automated sequences, and track the results.

We provide the software. You provide the content you send and the list of people you send it to.

2. Your account

  • You must give accurate registration details and keep them current
  • You are responsible for everything done under your account
  • Keep your password secure and tell us promptly if it is compromised
  • You must be at least 18 and able to enter a binding contract
  • One workspace is intended for one business

3. Your responsibilities when messaging

This is the part that matters most. You are responsible for who you message and what you send. Misuse can get your WhatsApp number restricted by Meta, your emails marked as spam, and your account suspended here.

You agree that you will:

  • Only message people who have given you permission to contact them
  • Honour opt-out requests promptly, including STOP replies and unsubscribe clicks
  • Identify your business clearly in the messages you send
  • Comply with the WhatsApp Business Messaging Policy and the terms of any other connected platform
  • Comply with Indian law, including the DPDP Act 2023 and TRAI regulations on commercial communication
  • Not send content that is unlawful, misleading, harassing, or infringes someone else's rights

We do not review your messages before they are sent. If we receive complaints or detect abuse, we may suspend sending while we investigate.

4. Data you upload

You keep ownership of your contacts, content and campaign data. You grant us permission to store and process it solely to operate the service for you.

You confirm you have the right to upload the data you provide, and that you have a lawful basis for contacting the people in it.

5. Third-party services

Geom Engage connects to services we do not control — WhatsApp Business API, email providers, social platforms and payment services. Their availability, pricing, policies and approval decisions are theirs, not ours.

You will need your own accounts with these providers. Charges they levy — such as Meta's per-conversation WhatsApp fees — are billed to you by them directly and are separate from anything you pay us.

Cost estimates shown in the application are estimates, based on published rates that change. Your provider's invoice is the authoritative figure.

6. Acceptable use

You must not use Geom Engage to:

  • Send unsolicited bulk messages to people who have not opted in
  • Send content that is fraudulent, deceptive, obscene, or promotes violence or discrimination
  • Impersonate another person or business
  • Distribute malware, phishing links or attempts to harvest credentials
  • Circumvent rate limits, opt-outs or platform restrictions
  • Resell or white-label the service without a written agreement with us
  • Reverse engineer the software or attempt to access another tenant's data

7. Fees and payment

Subscription fees, billing frequency and any usage limits are as agreed when you sign up. Fees are exclusive of GST and other applicable taxes, which are added where required.

Charges from third-party providers — WhatsApp conversation fees, email sending costs, SMS charges — are separate and payable to those providers.

If payment fails or an invoice remains unpaid, we may suspend the account after giving you notice.

8. Availability

We aim to keep Geom Engage running continuously, but we do not guarantee uninterrupted service. Maintenance, third-party outages and circumstances beyond our control can cause interruptions. We will give advance notice of planned maintenance where we reasonably can.

9. Suspension and termination

We may suspend or close an account that:

  • Breaches these terms, particularly the messaging and acceptable use sections
  • Generates repeated spam complaints or platform policy violations
  • Has unpaid fees after notice
  • Poses a security or legal risk to us or other customers

You may close your account at any time. On closure we retain data as described in the Privacy Policy — 90 days for account data, longer where the law requires it. Export your data before closing if you want to keep it.

10. Intellectual property

The Geom Engage software, design and brand remain ours. Your content remains yours. Nothing in these terms transfers ownership either way.

11. Liability

The service is provided as it is. To the extent permitted by law, we exclude implied warranties of merchantability and fitness for a particular purpose.

We are not liable for indirect or consequential loss, lost profits, lost business or lost data. Our total liability in any twelve-month period is limited to the fees you paid us in that period.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud or death and personal injury caused by negligence.

12. Indemnity

You agree to indemnify us against claims arising from your content, your contact lists, your use of the service, or your breach of these terms — including complaints from people you have messaged.

13. Changes to these terms

We may update these terms. Material changes will be notified by email at least 14 days before they take effect. Continuing to use the service after that means you accept them.

14. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.

15. Contact

Geom Global Solutions
17-1-391/S/467, Sai Ashirwad, Champapet, Hyderabad, Telangana, India
support@geomglobal.com